Terms of Service

1. Introduction

Welcome to Knowlab Group. By accessing or using our services, you agree to be bound by these Terms of Service. If you disagree, please discontinue use immediately.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate and up-to-date information during registration.
• Immediately notify us of any unauthorized access or suspicious activity.
• Ensure secure storage of your password.

3. Use of Our Services

You are granted a limited license to use our services lawfully and as intended. Prohibited activities include but are not limited to:

• Violating local or international laws.
• Distributing malicious software or harmful content.
• Interfering with other users' access or experience.

4. Payments & Subscriptions

Some services require payment or subscription fees. By subscribing, you agree to the billing terms and authorize charges to your selected payment method.

• Pricing may be updated with notice.
• Subscriptions renew automatically unless canceled.
• Failure to pay may result in suspension.

5. Cancellations & Refunds

You may cancel subscriptions anytime through your account dashboard. Refunds are at our discretion and based on our refund policy.

6. Intellectual Property

All intellectual property including software, content, trademarks, and branding are owned by Knowlab Group or its licensors. Unauthorized use or duplication is prohibited.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, and protect your data.

8. Service Availability

We strive to keep services available 24/7 but do not guarantee uninterrupted access. Maintenance and outages may occur.

9. Disclaimers

Our services are provided “as is” without warranties. We disclaim all implied warranties including merchantability or fitness for a particular purpose.

10. Limitation of Liability

Knowlab Group shall not be liable for damages resulting from use or inability to use the service, even if advised of the possibility of such damages.

11. Termination

We reserve the right to suspend or terminate your access without notice if you violate these terms.

12. Updates to Terms

We may revise these terms occasionally. Updated terms will be posted here with the effective date.

13. Contact Information

Questions? Reach us at:

• Email: support@knowlab.co.ke
• Phone: +254 773 536 390
• Address: Knowlab Group, Nairobi, Kenya